Help & contact

Write to us

If you reported a problem in the app, tell us your code.

Report a problem in the app

Tap the Profile icon (the person) at the top right.
Under Help, tap Report a problem.
Write what happened and tap Send.

You get a code. Tell us the code when you write to us. Before you send, the app shows what the report contains. We delete it after 30 days. Section 4 of the privacy policy (in German) has the details.

Delete your account

You delete your account yourself in the app:

Tap the Profile icon (the person) at the top right.
Under Account, tap Delete account.
Confirm with Delete.

Your account and all its data are then gone from the server, from backups usually within 30 days at the latest. Your profile, training and food stay on your iPhone; your coach chat there is deleted. After that, you sign in again.

If you can no longer open the app, you can also ask for deletion by email to info@run4dev.com.

Sign out

In Profile, under Account, tap Sign out. Your account stays.